Privacy Policy

Foxhole Medals Privacy Policy

This Privacy Policy outlines how Foxhole Medals (a part of The Foxhole Group) collects, uses, stores, and protects your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

Foxhole Medals is committed to ensuring your privacy is protected. This Privacy Policy applies to all personal information collected through your use of our website, services, and interactions with us. By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

2. Collection of Personal Information

Foxhole Medals collects personal information that is necessary for conducting our business, such as processing transactions and providing customer service. This information may include:

Your name, address, email, and phone number.
Payment details when making purchases.
Shipping information.
Account information, such as a username and password.
Any other information you provide through our website, customer service, or related interactions.

We may also collect non-personally identifiable information about your visit to our website, including your browser type, IP address, the pages you visit, the time and date of your visit, and the referring website. This information helps us improve our website and provide a better user experience.

3. Use of Personal Information

The personal information we collect is used for the following purposes:

To process orders and deliver products: We use your personal information to fulfil and manage your orders, including shipping and handling.
Customer service: We use your information to respond to your queries, provide support, and manage any issues related to our products or services.
Marketing: With your consent, we may use your personal information to send you promotional material, newsletters, or special offers. You can opt out of marketing communications at any time.
Improvement of our website and services: We analyse non-personally identifiable information to understand traffic patterns and preferences to improve our website's functionality and user experience.
Compliance with legal obligations: We may use or disclose your personal information where required by law, such as to comply with a court order, or for purposes such as fraud prevention and protection of our legal rights.

Foxhole Medals does not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third-party service providers, such as:

Payment processors: To process your payments securely.
Shipping companies: To fulfil your orders and deliver products.
IT and system service providers: To maintain our website and systems.

We ensure that these third parties are bound by confidentiality and privacy obligations that align with Australian privacy laws and only have access to your personal information as necessary to perform their services.

5. Security of Your Personal Information

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These steps include the use of encryption, secure access controls, and regular monitoring of our systems for vulnerabilities.

While we take these measures seriously, please be aware that no system is entirely secure, and we cannot guarantee the complete security of information transmitted over the internet.

6. SMS/MMS Mobile Messaging Program

If you opt into our SMS/MMS Mobile Messaging Program, we may collect your mobile number and other relevant information to send you promotional messages or respond to your queries. In compliance with the Spam Act 2003, we will not sell, rent, loan, or otherwise transfer your phone number or any customer information collected through this program to any third party for profit. You may opt out of this program at any time by following the instructions in the message you receive.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that store information on your device. They help us recognise you, remember your preferences, and improve your overall experience on our website.

You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use some features of the site.

8. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To access or update your information, please contact us at the details below. We may request that your request be made in writing for security purposes.

Foxhole Medals reserves the right to charge a fee for searching for and providing access to your information on a per-request basis, where permitted by law.

9. Third-Party Websites and Links

Our website may contain links to other websites that are operated by third parties. Please note that this Privacy Policy only applies to information collected by Foxhole Medals and not to information collected through third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

Foxhole Medals reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will apply from the date of publication. We recommend reviewing this policy regularly to stay informed of any updates.

11. International Data Transfers

We primarily store your personal information within Australia. However, in certain cases, your information may be transferred to third-party service providers located outside Australia. In such cases, we take reasonable steps to ensure your data is adequately protected in accordance with Australian privacy laws.

12. Complaints

If you believe we have breached the Australian Privacy Principles or any relevant privacy legislation, or if you have any concerns regarding our handling of your personal information, please contact us. We will investigate your complaint and respond as quickly as possible.

13. Contacting Us

Foxhole Medals welcomes your comments or questions regarding this Privacy Policy. If you have any queries or require further information, please contact us via:

Phone: +61 432 077 497
Email: [email protected]
Mail:
Attn: Privacy Policy,
Foxhole Medals,
PO Box 494,
Rosny Park, Tasmania, AU 7018

Privacy PolicyUpdated 7 months ago