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Foxhole Medals 

Home page of the Foxhole Medals Help Centre

Foxhole Medals Help Centre

Haven’t Received a Reply? | Email Deliverability & What to Check

Why Foxhole Is Email-Only (No Calls or Drop-Ins)

Budgeting & Pricing Guide | Quality Medal Mounting & Replicas

How can I get a quote for remounting original medals and adding new ones?

How to add replica medals and ribbons to your existing set

How do I add a new ribbon bar or modify my existing one?

How do I update an existing medal set with new clasps and rosettes?

I’ve just received a new award. Do I need to buy a new set of replicas?

How do I order replacements for original WW1 medals and ribbons?

What If a Replica Medal Isn’t Available on the Website?

What payment methods do you accept?

What to do if I have trouble completing a form to get medals mounted?

What should I do before you engrave medals, and how should it be formatted?

What happens if I encounter a stock issue while confirming my order online?

Can I order miniature sets of medals for my children?

How to Order a Ribbon Bar

Quotes & New Orders

How do I track my order?

Can I change the details of my order after I have placed it?

What should I do if I need a Tax Invoice for my order?

How do I handle a situation where my order was marked as delivered but not received?

How Do I Order Full-Size Groups, Miniatures, Ribbon Bars, or Individual Replicas?

How to Correct an Order After It’s Been Placed

Existing Orders

Can I get my medals updated in time for a specific event, such as Anzac Day?

Urgent or Time Critical Orders

Can I trust Foxhole Medals, being based in Tasmania, to deliver professional medal services?

Why should I choose Foxhole Medals for my replicas and medal mounting?

Is it legal to buy replica medals?

How to wear yours, or your ancestors' medals

How do replica medals compare to original high-quality medals?

How Can I Express My Satisfaction with the Mounting Service Provided for My Medals?

What Materials Do You Use for Medal Mounting?

How to Determine Your Eligibility for Awards

What services do you not offer?

What to Do if You Haven't Received a Confirmation or Reply

Where are you located?

General Questions

Should I choose swing-mount or court-mount for my medals?

What size medals should I order?

Help with DIY Medal Mounting

Medal Questions

How to I research my family members' service?

How can I tell which WW1 medal set is correct?

How can I find out about my relative’s military medal entitlements?

Research

Can I cancel my order?

Returns and Refund Policy

Privacy Policy

Terms of Service

Shipping Policy

Foxhole Medals Policies

All questions related to getting a Quote or placing a new Order.

Questions related to an existing order you have with us.

All the information you need to place an urgent, or time critical order to meet a deadline.

General questions about medals answered to inform your choices.

Articles to help you uncover your family's service history and medal entitlements.

All articles