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Foxhole Medals 

Home page of the Foxhole Medals Help Centre

Foxhole Medals Help Centre

How do I order replacements for original WW1 medals and ribbons?

Haven’t Received a Reply? | Email Deliverability & What to Check

Why Foxhole Is Email-Only (No Calls or Drop-Ins)

Budgeting & Pricing Guide | Quality Medal Mounting & Replicas

How can I get a quote for remounting original medals and adding new ones?

How to add replica medals and ribbons to your existing set

How do I add a new ribbon bar or modify my existing one?

How do I update an existing medal set with new clasps and rosettes?

I’ve just received a new award. Do I need to buy a new set of replicas?

What If a Replica Medal Isn’t Available on the Website?

What payment methods do you accept?

What to do if I have trouble completing a form to get medals mounted?

What should I do before you engrave medals, and how should it be formatted?

What happens if I encounter a stock issue while confirming my order online?

Can I order miniature sets of medals for my children?

How to Order a Ribbon Bar

How to Get Started with Foxhole

Overview

Getting Started

How do I track my order?

Can I change the details of my order after I have placed it?

What should I do if I need a Tax Invoice for my order?

How do I handle a situation where my order was marked as delivered but not received?

How Do I Order Full-Size Groups, Miniatures, Ribbon Bars, or Individual Replicas?

How to Correct an Order After It’s Been Placed

Existing Orders

Can I get my medals updated in time for a specific event, such as Anzac Day?

Urgent or Time Critical Orders

Should I choose swing-mount or court-mount for my medals?

What size medals should I order?

Is it legal to buy replica medals?

Help with DIY Medal Mounting

Medal Questions

How to I research my family members' service?

How can I tell which WW1 medal set is correct?

How can I find out about my relative’s military medal entitlements?

Research

Can I cancel my order?

Returns and Refund Policy

Privacy Policy

Terms of Service

Shipping Policy

Foxhole Policies

Can I trust Foxhole Medals, being based in Tasmania, to deliver professional medal services?

Why should I choose Foxhole Medals for my replicas and medal mounting?

How to wear yours, or your ancestors' medals

How do replica medals compare to original high-quality medals?

How Can I Express My Satisfaction with the Mounting Service Provided for My Medals?

What Materials Do You Use for Medal Mounting?

How to Determine Your Eligibility for Awards

What services do you not offer?

What to Do if You Haven't Received a Confirmation or Reply

Where are you located?

General Questions

State Awards - Why Only Tasmanian Awards?

Start your Foxhole order here—request a quote, send medals safely, and understand pricing, turnaround, and next steps.

Questions related to an existing order you have with us.

All the information you need to place an urgent, or time critical order to meet a deadline.

General questions about medals answered to inform your choices.

Articles to help you uncover your family's service history and medal entitlements.

I only stock Tasmanian State awards, as they’re the only ones with a confirmed federal–state hierarchy and order of precedence. I take a lot of pride in technical accuracy, and confirming the correct order for other states has become increasingly com

I only stock Tasmanian State awards, as they&#x2019;re the only ones with a confirmed federal&#x2013;state hierarchy and order of precedence.&#xA0;I take a lot of pride in technical accuracy, and confirming the correct order for other states has become increasingly complex and time-consuming.&#xA0;It&#x2019;s wonderful to see more organisations recognising their members&#x2019; service, but until the way those awards are structured and prioritised is tidied up, I prefer not to risk mounting them incorrectly.

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