What to Do if You Haven't Received a Confirmation or ReplyUpdated 8 months ago

At Foxhole Medals, we understand how important your medal inquiries are to you, and we strive to respond as quickly as possible. If you’ve sent us medals, left a message, or tried to contact us but haven’t received a confirmation or response yet, here’s what to do:

If You've Sent Us Medals:

• We typically send a confirmation message once we receive your medals. If you haven’t received confirmation within 3 business days of sending them, please reach out to us.
• Provide your tracking number if applicable, and any order number or details about your request.

If You’ve Left a Message or Contacted Us:

• Whether you left a voicemail, contacted us via the help centre, messaged on social media, or used any other form of communication, we aim to respond within 2 business days.
• If you haven't heard back within this time, please send us a follow-up message or call us again.

If You’ve Visited Our Warehouse:

• Our warehouse operates by appointment only. If you visited and no one was available, please call or text us at +61 432 077 497 to schedule a time.
• We apologise for any inconvenience caused if you arrived outside of our appointment hours.

Follow-Up Options:

If you still haven’t received a response after following the steps above, you can:

• Call us at +61 432 077 497.
• Contact us via our help centre.
• Send a direct message through our social media channels.

We appreciate your patience and will make every effort to get back to you as soon as possible.