Questions related to an existing order you have with us.
Once your order is placed and processed, we’ll send you a confirmation email with your order details, including the expected shipping date. While your order is in production, tracking information won't be available. If you need your order earlier for
If you need to change the details of your order after placing it, such as updating the shipping address or switching from a swing mount to a court mount, reach out to us immediately. Making changes like updating the address is typically straightforwa
If you require a Tax Invoice, simply contact us via email or our contact form, and we’ll be happy to assist. Please provide your order number and the date you placed the order, which can be found in your confirmation email. Ensure your contact detail
If your order is marked as delivered but you haven't received it, first check with your local post office or delivery service, as they may be holding the package. Also, check with neighbours or household members in case it was received on your behalf
To order full-size groups, miniatures, ribbon bars, or individual replicas, visit our Medals section, where you’ll find many common medal sets available. If you feel confident, simply select the group you need, add individual medals, and choose "moun
If you've realised you've selected the wrong product after placing an order, don’t worry—we can help!. Please contact us as soon as possible with:. This option applies to orders placed within the last 24 hours. If your order has been marked as fulfil