Chat with us or leave a message for us to contact you.

TIP: Use your personal email address - @defence.gov.au, @fleet.defence.gov.au & secure domains may block replies.

Talk to us or leave a voicemail for a call back.

Foxhole Medals 

Packaging, AusPost Express Post, AusPost Express Post with Signature, include name and order/quote reference.

Safety & Post

Getting Started

How do I order replacements for original WW1 medals and ribbons?

Haven’t Received a Reply? | Email Deliverability & What to Check

Why Foxhole Is Email-Only (No Calls or Drop-Ins)

Budgeting & Pricing Guide | Quality Medal Mounting & Replicas

How can I get a quote for remounting original medals and adding new ones?

How to add replica medals and ribbons to your existing set

How do I add a new ribbon bar or modify my existing one?

How do I update an existing medal set with new clasps and rosettes?

I’ve just received a new award. Do I need to buy a new set of replicas?

What If a Replica Medal Isn’t Available on the Website?

What payment methods do you accept?

What to do if I have trouble completing a form to get medals mounted?

What should I do before you engrave medals, and how should it be formatted?

What happens if I encounter a stock issue while confirming my order online?

Can I order miniature sets of medals for my children?

How to Order a Ribbon Bar

How to Get Started with Foxhole

Overview

How do I track my order?

Can I change the details of my order after I have placed it?

What should I do if I need a Tax Invoice for my order?

How do I handle a situation where my order was marked as delivered but not received?

How Do I Order Full-Size Groups, Miniatures, Ribbon Bars, or Individual Replicas?

How to Correct an Order After It’s Been Placed

Existing Orders

Can I get my medals updated in time for a specific event, such as Anzac Day?

Urgent or Time Critical Orders

Should I choose swing-mount or court-mount for my medals?

What size medals should I order?

Is it legal to buy replica medals?

Help with DIY Medal Mounting

Medal Questions

How to I research my family members' service?

How can I tell which WW1 medal set is correct?

How can I find out about my relative’s military medal entitlements?

Research

Can I cancel my order?

Returns and Refund Policy

Privacy Policy

Terms of Service

Shipping Policy

Foxhole Policies

Can I trust Foxhole Medals, being based in Tasmania, to deliver professional medal services?

Why should I choose Foxhole Medals for my replicas and medal mounting?

How to wear yours, or your ancestors' medals

How do replica medals compare to original high-quality medals?

How Can I Express My Satisfaction with the Mounting Service Provided for My Medals?