How to request a quote, send medals safely, understand pricing and turnaround, and what to expect from my handcrafted, made-to-order process.

<div style="background-color:#D9D9C4;
            padding:10px 14px;
            border-left:5px solid #B8A165;
            border-radius:6px;
            margin-bottom:18px;"><p style="color:#B8A165;
            font-weight:600;
            margin:0 0 4px 0;">NOTE:</p><p style="color:#333333;
            font-size:15px;
            line-height:1.5;
            margin:0;">The current estimated order completion and shipping date is always displayed at the top of my website. Please allow 3&#x2013;4 business days for delivery after dispatch.<br><br>All Foxhole medal mounting is handmade to order &#x2014; I don&#x2019;t keep pre-mounted medals in stock.</p></div><p><br></p><p>Getting started with me is simple. Whether you&#x2019;re trusting me to restore original medals, add new awards, or create a full replica set, I&#x2019;ll walk you through exactly what to do first.</p><p data-start="1129" data-end="1303">This guide explains how to request a quote, what to include when sending medals, and how I manage pricing and turnaround&#x2014;everything you need for a clear, stress-free process.<br><br></p><hr><h3 data-start="1305" data-end="1329" id="request-a-quote"><span style="color: rgb(117, 112, 52);">REQUEST A QUOTE</span></h3><p data-start="1330" data-end="1643">If you&#x2019;re ordering for the first time or updating an existing set, start by requesting a quote. Include clear photos of your medals (front and back), notes about what you&#x2019;d like done, and any ribbons, clasps, rosettes, or new awards to be added. This helps me prepare an accurate quote and plan the work properly.</p><hr><h3 id="send-your-medals-safely"><span style="color: rgb(117, 112, 52);">SEND YOUR MEDALS SAFELY</span></h3><p data-start="1678" data-end="1926">Once I&#x2019;ve confirmed your quote, I&#x2019;ll email postage instructions. Wrap each medal in soft tissue or bubble wrap, separate layers with cardboard to prevent rubbing, and include your name and quote reference in the parcel so I can match it on arrival.</p><hr><h3 id="approve-and-track"><span style="color: rgb(117, 112, 52);">APPROVE AND TRACK</span></h3><p data-start="1955" data-end="2211">After you&#x2019;ve accepted the quote, I&#x2019;ll confirm your estimated turnaround window. Every order is handcrafted and made to order, so timing can vary with complexity. I&#x2019;ll email when your medals arrive safely, when I start your job, and when it&#x2019;s ready to ship.</p><hr><h3 data-start="2213" data-end="2251" id="communication--rush-orders-"><span style="color: rgb(117, 112, 52);">COMMUNICATION + RUSH ORDERS</span><strong id="isPasted"><span style="font-size: 14px;"> </span></strong></h3><p data-start="2252" data-end="2945">I manage every quote, email, and order personally. My first priority is the medals already on the bench, so I reply to new enquiries as soon as I can between jobs. The current estimated completion and shipping timeframe is always displayed at the top of my website - I update it regularly to reflect my real workload.</p><p data-start="2252" data-end="2945">I do my best to help with urgent or time-sensitive requests, especially for returning customers and confirmed ceremonies. Where I can accommodate a rush, an express fee may apply to cover the additional time outside my standard workflow. Rush work isn&#x2019;t something I encourage; I&#x2019;d rather take the time to do it properly than send something that&#x2019;s not up to Foxhole standards.</p><hr><h3 id="need-help"><span style="color: rgb(117, 112, 52);">NEED HELP?</span></h3><p data-start="2967" data-end="3093">If anything isn&#x2019;t clear, or you&#x2019;re unsure which products to choose, just reply to my email. Your message comes straight to me.</p><p><br></p>

How to Get Started with Foxhole

Chat with us or leave a message for us to contact you.

TIP: Use your personal email address - @defence.gov.au, @fleet.defence.gov.au & secure domains may block replies.

Talk to us or leave a voicemail for a call back.

Foxhole Medals 

Step-by-step overview for new or returning customers; links to timing, shipping, pricing.

Overview

Getting Started

How do I order replacements for original WW1 medals and ribbons?

Haven’t Received a Reply? | Email Deliverability & What to Check

Why Foxhole Is Email-Only (No Calls or Drop-Ins)

Budgeting & Pricing Guide | Quality Medal Mounting & Replicas

How can I get a quote for remounting original medals and adding new ones?

How to add replica medals and ribbons to your existing set

How do I add a new ribbon bar or modify my existing one?

How do I update an existing medal set with new clasps and rosettes?

I’ve just received a new award. Do I need to buy a new set of replicas?

What If a Replica Medal Isn’t Available on the Website?

What payment methods do you accept?

What to do if I have trouble completing a form to get medals mounted?

What should I do before you engrave medals, and how should it be formatted?

What happens if I encounter a stock issue while confirming my order online?

Can I order miniature sets of medals for my children?

How to Order a Ribbon Bar

How do I track my order?

Can I change the details of my order after I have placed it?

What should I do if I need a Tax Invoice for my order?

How do I handle a situation where my order was marked as delivered but not received?

How Do I Order Full-Size Groups, Miniatures, Ribbon Bars, or Individual Replicas?

How to Correct an Order After It’s Been Placed

Existing Orders

Can I get my medals updated in time for a specific event, such as Anzac Day?

Urgent or Time Critical Orders

Should I choose swing-mount or court-mount for my medals?

What size medals should I order?

Is it legal to buy replica medals?

Help with DIY Medal Mounting

Medal Questions

How to I research my family members' service?

How can I tell which WW1 medal set is correct?

How can I find out about my relative’s military medal entitlements?

Research

Can I cancel my order?

Returns and Refund Policy

Privacy Policy

Terms of Service

Shipping Policy

Foxhole Policies

Can I trust Foxhole Medals, being based in Tasmania, to deliver professional medal services?

Why should I choose Foxhole Medals for my replicas and medal mounting?

How to wear yours, or your ancestors' medals

How do replica medals compare to original high-quality medals?

How Can I Express My Satisfaction with the Mounting Service Provided for My Medals?