How do I handle a situation where my order was marked as delivered but not received?Updated 7 months ago

If your order is marked as delivered but you haven't received it, first check with your local post office or delivery service, as they may be holding the package. Also, check with neighbours or household members in case it was received on your behalf. If you’re still unable to locate the package after these steps, please contact us. We’ll investigate with our warehouse staff and the postal service.

In cases where the order cannot be located or there is proof of a delivery error, we may offer solutions such as replacing the items free of charge, aside from requesting you to cover the shipping cost. If an item is returned to our shop due to delivery challenges, we will contact you to confirm a different address or arrange a redelivery as per your convenience.Note that shipping costs may apply, as outlined in our shipping policy.