Due to the custom nature of our products, cancellations for change of mind, sale items, or personal financial circumstances are not allowed. However, if you need to cancel, requests must be made within 24 hours of payment, as work often begins quickl

Due to the custom nature of our products, cancellations for change of mind, sale items, or personal financial circumstances are not allowed. However, if you need to cancel, requests must be made within 24 hours of payment, as work often begins quickly.&#xA0;Once items are dispatched, cancellations are not possible, but you may return unused items for a refund (excluding shipping costs). Custom or engraved products are non-refundable. Faulty or damaged items will be replaced or refunded as per Australian Consumer Law.For full details, see our&#xA0;<a href="https://foxholemedals-9d29gnmxwvm.gorgias.help/en-US/returns-and-refund-policy-769631" rel="noopener noreferrer" target="_blank">Returns and Refund Policy</a>

Can I cancel my order?

Foxhole Medals Returns and Refund Policy. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not provide refunds for change of mind, or due to changes in your personal f

Foxhole Medals Returns and Refund PolicyOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can&#x2019;t offer you a refund or exchange. We do not provide refunds for change of mind, or due to changes in your personal financial circumstances.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)<ul><li style="font-size: 16px; text-align: justify;">Any item not in its original condition, is damaged or missing parts for reasons not due to our error</li><li style="font-size: 16px; text-align: justify;">Any item that is returned more than 30 days after delivery</li></ul><h3 style="text-align: justify;" id="refunds-if-applicable">Refunds (if applicable)</h3>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.&#xA0; If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Non-Refundable Items Custom or unique products, including engraved or modified items, are not eligible for exchange or refund, as they cannot be easily resold. This policy also applies to personalised medal combinations. Additionally, we do not offer refunds for change of mind, sale items, or personal financial circumstances.<h3 style="text-align: justify;" id="late-or-missing-refunds-if-applicable">Late or missing refunds (if applicable)</h3>If you haven&#x2019;t received a refund yet, first check your bank account again.&#xA0; Then contact your credit card company, it may take some time before your refund is officially posted.&#xA0; Next contact your bank. There is often some processing time before a refund is posted.&#xA0; If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us&#xA0;via our Help Center.<h3 style="text-align: justify;" id="sale-items-if-applicable">Sale items (if applicable)</h3>Only regular priced items may be refunded, unfortunately sale items cannot be refunded.<h3 style="text-align: justify;" id="exchanges-if-applicable">Exchanges (if applicable)</h3>We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via our Help Center and send your item to: Foxhole Medals, Unit 15/15 Stanton Place, Cambridge, Tasmania 7170, AUSTRALIA.<h3 style="text-align: justify;" id="gifts">Gifts</h3>If the item was marked as a gift when purchased and shipped directly to you, you&#x2019;ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be created and sent to you.If the item wasn&#x2019;t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.Shipping Shipping is considered a separate service and is non-refundable once your product has been delivered, in line with Australian Consumer Law.&#xA0;You are responsible for covering the return shipping costs, and these will not be refunded. If a refund is issued, the cost of shipping will be deducted from your refund.Please mail returns to: Foxhole Medals, Unit 15/15 Stanton Place, Cambridge, Tasmania 7170, Australia.For items over $75, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of returned items if a trackable method has not been used.

Returns and Refund Policy

This Privacy Policy outlines how Foxhole Medals (a part of The Foxhole Group) collects, uses, stores, and protects your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy P

<h3 id="isPasted" style="text-align: justify;">Foxhole Medals Privacy Policy</h3>This Privacy Policy outlines how Foxhole Medals (a part of The Foxhole Group) collects, uses, stores, and protects your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).<h4 style="text-align: justify;" id="1-introduction">1. Introduction</h4>Foxhole Medals is committed to ensuring your privacy is protected. This Privacy Policy applies to all personal information collected through your use of our website, services, and interactions with us. By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.<h4 style="text-align: justify;" id="2-collection-of-personal-information">2. Collection of Personal Information</h4>Foxhole Medals collects personal information that is necessary for conducting our business, such as processing transactions and providing customer service. This information may include:<ul><li style="text-align: justify; font-size: 16px;">Your name, address, email, and phone number.</li><li style="text-align: justify; font-size: 16px;">Payment details when making purchases.</li><li style="text-align: justify; font-size: 16px;">Shipping information.</li><li style="text-align: justify; font-size: 16px;">Account information, such as a username and password.</li><li style="text-align: justify; font-size: 16px;">Any other information you provide through our website, customer service, or related interactions.</li></ul>We may also collect non-personally identifiable information about your visit to our website, including your browser type, IP address, the pages you visit, the time and date of your visit, and the referring website. This information helps us improve our website and provide a better user experience.<h4 style="text-align: justify;" id="3-use-of-personal-information">3. Use of Personal Information</h4>The personal information we collect is used for the following purposes:<ul><li style="text-align: justify; font-size: 16px;">To process orders and deliver products: We use your personal information to fulfil and manage your orders, including shipping and handling.</li><li style="text-align: justify; font-size: 16px;">Customer service: We use your information to respond to your queries, provide support, and manage any issues related to our products or services.</li><li style="text-align: justify; font-size: 16px;">Marketing: With your consent, we may use your personal information to send you promotional material, newsletters, or special offers. You can opt out of marketing communications at any time.</li><li style="text-align: justify; font-size: 16px;">Improvement of our website and services: We analyse non-personally identifiable information to understand traffic patterns and preferences to improve our website&apos;s functionality and user experience.</li><li style="text-align: justify; font-size: 16px;">Compliance with legal obligations: We may use or disclose your personal information where required by law, such as to comply with a court order, or for purposes such as fraud prevention and protection of our legal rights.</li></ul><h4 style="text-align: justify;" id="4-sharing-of-personal-information">4. Sharing of Personal Information</h4>Foxhole Medals does not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third-party service providers, such as:<ul><li style="text-align: justify; font-size: 16px;">Payment processors: To process your payments securely.</li><li style="text-align: justify; font-size: 16px;">Shipping companies: To fulfil your orders and deliver products.</li><li style="text-align: justify; font-size: 16px;">IT and system service providers: To maintain our website and systems.</li></ul>We ensure that these third parties are bound by confidentiality and privacy obligations that align with Australian privacy laws and only have access to your personal information as necessary to perform their services.<h4 style="text-align: justify;" id="5-security-of-your-personal-information">5. Security of Your Personal Information</h4>We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These steps include the use of encryption, secure access controls, and regular monitoring of our systems for vulnerabilities.While we take these measures seriously, please be aware that no system is entirely secure, and we cannot guarantee the complete security of information transmitted over the internet.<h4 style="text-align: justify;" id="6-smsmms-mobile-messaging-program">6. SMS/MMS Mobile Messaging Program</h4>If you opt into our SMS/MMS Mobile Messaging Program, we may collect your mobile number and other relevant information to send you promotional messages or respond to your queries. In compliance with the Spam Act 2003, we will not sell, rent, loan, or otherwise transfer your phone number or any customer information collected through this program to any third party for profit. You may opt out of this program at any time by following the instructions in the message you receive.<h4 style="text-align: justify;" id="7-cookies-and-tracking-technologies">7. Cookies and Tracking Technologies</h4>Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that store information on your device. They help us recognise you, remember your preferences, and improve your overall experience on our website.You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use some features of the site.<h4 style="text-align: justify;" id="8-access-to-and-correction-of-personal-information">8. Access to and Correction of Personal Information</h4>You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To access or update your information, please contact us at the details below. We may request that your request be made in writing for security purposes.Foxhole Medals reserves the right to charge a fee for searching for and providing access to your information on a per-request basis, where permitted by law.<h4 style="text-align: justify;" id="9-third-party-websites-and-links">9. Third-Party Websites and Links</h4>Our website may contain links to other websites that are operated by third parties. Please note that this Privacy Policy only applies to information collected by Foxhole Medals and not to information collected through third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.<h4 style="text-align: justify;" id="10-changes-to-this-privacy-policy">10. Changes to This Privacy Policy</h4>Foxhole Medals reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website and will apply from the date of publication. We recommend reviewing this policy regularly to stay informed of any updates.<h4 style="text-align: justify;" id="11-international-data-transfers">11. International Data Transfers</h4>We primarily store your personal information within Australia. However, in certain cases, your information may be transferred to third-party service providers located outside Australia. In such cases, we take reasonable steps to ensure your data is adequately protected in accordance with Australian privacy laws.<h4 style="text-align: justify;" id="12-complaints">12. Complaints</h4>If you believe we have breached the Australian Privacy Principles or any relevant privacy legislation, or if you have any concerns regarding our handling of your personal information, please contact us. We will investigate your complaint and respond as quickly as possible.<h4 style="text-align: justify;" id="13-contacting-us">13. Contacting Us</h4>Foxhole Medals welcomes your comments or questions regarding this Privacy Policy. If you have any queries or require further information, please contact us via:<ul><li style="text-align: justify; font-size: 16px;">Phone: +61 432 077 497</li><li style="text-align: justify; font-size: 16px;">Email: info@foxholemedals.com.au</li><li style="text-align: justify; font-size: 16px;">Mail: Attn: Privacy Policy, Foxhole Medals, PO Box 494, Rosny Park, Tasmania, AU 7018</li></ul>

Privacy Policy

Welcome to Foxhole Medals. By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service (TOS). These terms govern your access to our website, purchase of goods, and use of our services. Plea

<h4 style="text-align: justify;" id="1-overview">1. Overview</h4>Welcome to Foxhole Medals. By accessing and using our website and services, you agree to comply with and be bound by the following Terms of Service (TOS). These terms govern your access to our website, purchase of goods, and use of our services. Please read them carefully.By purchasing from Foxhole Medals, you acknowledge that you have read, understood, and agree to these terms. If you do not agree, please refrain from using our website or services.<h4 style="text-align: justify;" id="2-definitions">2. Definitions</h4><ul><li style="text-align: justify; font-size: 16px;">We/Us/Our: Refers to Foxhole Medals.</li><li style="text-align: justify; font-size: 16px;">You/Your/Customer: Refers to the individual or entity purchasing goods or services from Foxhole Medals.</li><li style="text-align: justify; font-size: 16px;">Goods: Refers to any item sold through our website, including replica medals, badges, and challenge coins.</li><li style="text-align: justify; font-size: 16px;">Services: Refers to any additional services provided, including custom medal mounting, engraving, manufacturing, and shipping.</li></ul><h4 style="text-align: justify;" id="3-changes-to-the-terms-of-service">3. Changes to the Terms of Service</h4>We reserve the right to update or modify these Terms of Service at any time, and such changes will be effective immediately upon posting on our website. Your continued use of the website following any changes constitutes your agreement to the updated terms. We recommend reviewing these Terms each time you access our website.<h4 style="text-align: justify;" id="4-registration-and-user-accounts">4. Registration and User Accounts</h4>To access certain services on our website, you may be required to register and create an account. You agree to provide accurate and complete information when registering and to update this information as necessary. You are responsible for maintaining the confidentiality of your account information, including your password. We reserve the right to terminate or suspend accounts if you breach these Terms.<h4 style="text-align: justify;" id="5-eligibility-to-purchase">5. Eligibility to Purchase</h4>Our products and services are available to individuals over the age of 18. By proceeding with a purchase, you confirm that you meet this age requirement. We reserve the right to refuse service or terminate access to users who misrepresent their age.<h4 style="text-align: justify;" id="6-orders-and-acceptance">6. Orders and Acceptance</h4>All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion. When placing an order, you must provide accurate and up-to-date information. Incorrect information may result in delays or the cancellation of your order.Orders are processed once payment is received. Any quoted production times, including our standard 10-business-day production timeline, are estimates and may vary based on demand and complexity. Priority processing is available during peak periods, such as ANZAC Day, subject to a 50% surcharge on the total order value.<h4 style="text-align: justify;" id="7-custom-orders">7. Custom Orders</h4>Custom orders, including bespoke medal sets and challenge coins, will follow a three-phase process:<ol><li style="text-align: justify; font-size: 16px;">Artwork Creation: Artwork will begin once the initial deposit or design service fee is received.</li><li style="text-align: justify; font-size: 16px;">Sample Production: Once artwork is approved, samples will be produced.</li><li style="text-align: justify; font-size: 16px;">Mass Production: Following sample approval, mass production will begin, with the final invoice payable before delivery.</li></ol>If a project is cancelled after quotation acceptance but before artwork approval, a design service and administration fee will be charged to cover costs incurred.<h4 style="text-align: justify;" id="8-pricing-and-payment-terms">8. Pricing and Payment Terms</h4>Prices for goods and services are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Foxhole Medals reserves the right to change prices without notice; however, confirmed orders will not be affected.Payment must be made in full before dispatch, except for custom orders where separate invoicing may apply as outlined in the custom order process.For shipping within Australia, a fixed shipping fee will apply:<ul><li style="text-align: justify; font-size: 16px;">$19.95 for low-value small items.</li><li style="text-align: justify; font-size: 16px;">$22.95 for all other customers.</li></ul><h4 style="text-align: justify;" id="9-shipping-and-delivery">9. Shipping and Delivery</h4>Foxhole Medals uses Australia Post eParcel Express for shipping, which is registered, tracked, and requires a signature on delivery. Delivery times are estimates and may vary depending on your location. Foxhole Medals is not liable for any delays once your order is dispatched.If the customer requires a product by a specific event date, it is their responsibility to check the expected shipping date listed on the order confirmation and notify Foxhole Medals of any concerns immediately. Foxhole Medals will prioritise orders according to event dates and locations during non-peak periods.All risk of loss or damage to the goods passes to the customer upon dispatch. We do not accept liability for goods lost or damaged in transit, and any claim for compensation must be directed to the carrier.<h4 style="text-align: justify;" id="10-product-descriptions">10. Product Descriptions</h4>We strive to ensure that product descriptions on our website are accurate; however, we do not warrant that product descriptions, images, or prices are free from error. In the event of an incorrect description or pricing, we reserve the right to correct the error or cancel the order. Images on our website are for illustrative purposes only and may not precisely reflect the actual product.<h4 style="text-align: justify;" id="11-cancellations-and-refunds">11. Cancellations and Refunds</h4>Once an order has been placed and payment has been processed, you cannot cancel the order due to a change of mind. Custom orders and personalised products (e.g., custom-mounted medals) are non-refundable once production has commenced.In cases where an error in pricing or product description has occurred, we reserve the right to cancel the transaction and provide a full refund.<h4 style="text-align: justify;" id="12-product-returns">12. Product Returns</h4>We undertake to replace any product delivered to you that is faulty or damaged. If you wish to return a faulty or damaged product, you must notify us via our Help Center page and follow the return instructions.You may return unused, undamaged products for an exchange within 7 days of receipt. We do not provide refunds for change-of-mind returns, and all return shipping costs are your responsibility.Custom products that cannot be resold (such as unique medal sets or engraved items) are not eligible for returns or exchanges unless faulty.<h4 style="text-align: justify;" id="13-preparation-of-non-foxhole-medals">13. Preparation of Non-Foxhole Medals</h4>If customers send medals not originally mounted by Foxhole Medals for updates, a dismantling fee applies - the fees at time of preparation of these Terms is:<ul><li style="text-align: justify; font-size: 16px;">$10 per full-size medal</li><li style="text-align: justify; font-size: 16px;">$7.50 per miniature medal</li></ul>This fee covers the time required to dismantle, clean, and prepare non-Foxhole medals for remounting. There is no fee for medals previously mounted by Foxhole Medals, as professional-grade products are used that are easy to remove without damaging the medals.<h4 style="text-align: justify;" id="14-intellectual-property">14. Intellectual Property</h4>All content on our website, including product designs, descriptions, images, and trademarks, are the intellectual property of Foxhole Medals. You are granted a limited license to access and use this content for personal, non-commercial purposes only. Any unauthorised use, including copying, reproducing, or distributing our content, is strictly prohibited.<h4 style="text-align: justify;" id="15-website-access-and-use">15. Website Access and Use</h4>You are permitted to access and use our website for personal use only. The use of any data mining, robots, or similar data extraction tools is prohibited. You may not reproduce, distribute, or display any part of this website without prior written consent from Foxhole Medals.<h4 style="text-align: justify;" id="16-hyperlinks">16. Hyperlinks</h4>Our website may contain hyperlinks to third-party websites. These links are provided for convenience only, and we are not responsible for the content or practices of these third-party websites. Linking to our website without permission is prohibited.<h4 style="text-align: justify;" id="17-privacy-policy">17. Privacy Policy</h4>We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws. For more details on how we collect, use, and store your data, please refer to our <a href="https://foxholemedals-9d29gnmxwvm.gorgias.help/en-US/privacy-policy-781332" rel="noopener noreferrer" target="_blank">Privacy Policy</a>.<h4 style="text-align: justify;" id="18-limitation-of-liability">18. Limitation of Liability</h4>Foxhole Medals&#x2019; liability is limited to the value of the goods purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.We do not accept liability for any loss or damage arising from the use of this website, including the presence of viruses or malware.<h4 style="text-align: justify;" id="19-dispute-resolution">19. Dispute Resolution</h4>In the event of a dispute, we encourage you to contact us directly to resolve the issue. If the matter cannot be resolved through mutual agreement, it will be referred to mediation in accordance with the laws of Tasmania, Australia.<h4 style="text-align: justify;" id="20-force-majeure">20. Force Majeure</h4>We are not liable for delays or failure to fulfil our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation disruptions. In such events, we may terminate or suspend services with notice.<h4 style="text-align: justify;" id="21-compliance-with-australian-consumer-law">21. Compliance with Australian Consumer Law</h4>Foxhole Medals complies with the provisions of the Australian Consumer Law (ACL). Nothing in these Terms of Service excludes your statutory rights under the ACL, and any exclusions or limitations of liability shall only apply to the extent permitted by law.<h4 style="text-align: justify;" id="22-governing-law">22. Governing Law</h4>These Terms of Service are governed by the laws of Tasmania, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Tasmania.

Terms of Service

At Foxhole Medals, we take great care in ensuring that your orders are securely packaged and dispatched promptly. This Shipping Policy explains our shipping options, costs, delivery times, and other important information related to the shipment of yo

<h3 id="isPasted" style="text-align: justify;">Foxhole Medals Shipping Policy</h3>At Foxhole Medals, we take great care in ensuring that your orders are securely packaged and dispatched promptly. This Shipping Policy explains our shipping options, costs, delivery times, and other important information related to the shipment of your orders.<h4 style="text-align: justify;" id="1-domestic-shipping-australia">1. Domestic Shipping (Australia)</h4><ul><li style="font-size: 16px;">Shipping Method: All domestic orders are shipped via Australia Post eParcel Express, which includes tracking, registration, and a signature upon delivery.</li><li style="font-size: 16px;">Shipping Rates:<ul style="font-size: initial;"><li style="text-align: justify; font-size: 16px;">$19.95 for low-value small items.</li><li style="text-align: justify; font-size: 16px;">$22.95 for all other customers.</li><li style="text-align: justify; font-size: 16px;">$POA for all bulk purchases or unique (in size or weight) items</li></ul></li><li style="font-size: 16px;">Delivery Times: Once your order has been processed and dispatched (typically within 10 business days for standard orders), your package will arrive in 1-3 business days depending on your location. For more remote areas, delivery may take slightly longer.</li><li style="font-size: 16px;">Priority Orders: During peak periods, such as the lead-up to ANZAC Day, priority orders may be subject to a 50% surcharge on the total order value to ensure timely delivery.</li></ul>If your order is required by a specific date for an event, it is your responsibility to check the estimated shipping date provided at checkout and notify us immediately if adjustments are needed.<h4 style="text-align: justify;" id="2-international-shipping">2. International Shipping</h4><ul><li style="font-size: 16px;">Shipping Method: International orders are shipped via the fastest available method at the time of purchase. This typically includes tracking and may require a signature upon delivery.</li><li style="font-size: 16px;">Shipping Rates: Shipping rates are calculated at checkout based on the destination, size, and weight of the package. Customers will be able to view shipping costs before completing their purchase.</li><li style="font-size: 16px;">Alternate Shipping Options: If you require a specific shipping carrier or service, please contact us before placing your order. We will do our best to accommodate requests, but additional charges may apply.</li><li style="font-size: 16px;">Customs and Duties: International orders may be subject to import taxes, duties, or customs fees, which are the responsibility of the customer. Please check with your local customs office for more information on potential charges.</li><li style="font-size: 16px;">Delivery Times: Delivery times for international orders vary based on destination. Typical delivery times are between 7-21 business days, but this may vary depending on customs clearance and postal services in your country.</li></ul><h4 style="text-align: justify;" id="3-order-processing-and-dispatch">3. Order Processing and Dispatch</h4><ul><li style="font-size: 16px;">Order Processing Time: Standard production time for most products (including replica medals and medal mounting) is 10 business days from the date of order acceptance. Custom products may require longer production times, which will be communicated during the order process.</li><li style="font-size: 16px;">Dispatch Notifications: You will receive an email notification with tracking details once your order has been dispatched. Please use this information to track the status of your package.</li></ul><h4 style="text-align: justify;" id="4-delayed-or-lost-shipments">4. Delayed or Lost Shipments</h4><ul><li style="font-size: 16px;">Domestic Orders: If your package has not arrived within 5 business days after the estimated delivery date, please contact us. We will work with Australia Post to investigate and resolve the issue.</li><li style="font-size: 16px;">International Orders: For international shipments, if your package has not arrived within 30 business days after dispatch, please notify us. We will assist in tracking the package and filing claims if necessary.</li><li style="font-size: 16px;">Risk of Loss: All risk of loss or damage to goods passes to you upon dispatch. Foxhole Medals is not liable for any delays, loss, or damage that occurs during transit. Claims for lost or damaged items should be made with the shipping carrier.</li></ul><h4 style="text-align: justify;" id="5-alternate-shipping-methods">5. Alternate Shipping Methods</h4>If you require an alternative shipping method (such as couriers like DHL, FedEx, or UPS) or specific arrangements such as expedited shipping, please contact us before placing your order. Any changes to the standard shipping methods must be agreed to in writing and may incur additional charges.<h4 style="text-align: justify;" id="6-shipping-of-customer-supplied-items">6. Shipping of Customer-Supplied Items</h4>When shipping items to us for medal mounting or updates:<ul><li style="text-align: justify; font-size: 16px;">Please use a secure, registered postal service to send us your items.</li><li style="text-align: justify; font-size: 16px;">Foxhole Medals does not accept responsibility for customer-supplied items until they have been received and signed for by a member of our team.</li></ul>We recommend insuring high-value or irreplaceable items when sending them to us.<h4 style="text-align: justify;" id="7-undeliverable-packages">7. Undeliverable Packages</h4>If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for paying any additional shipping fees to have the package reshipped.<h4 style="text-align: justify;" id="8-order-tracking">8. Order Tracking</h4>All domestic and international shipments include tracking. You will receive an email with your tracking number once your order has been dispatched. Please use this number to monitor the status of your shipment via the carrier&#x2019;s website.<h4 style="text-align: justify;" id="9-contact-us">9. Contact Us</h4>If you have any questions or concerns about shipping or need assistance with your order, please reach out to us at:<ul><li style="text-align: justify; font-size: 16px;">Email: info@foxholemedals.com.au</li><li style="text-align: justify; font-size: 16px;">Phone: +61 432 077 497</li><li style="text-align: justify; font-size: 16px;">Address: Foxhole Medals Unit 15, 15 Stanton Place Cambridge, Tasmania, Australia</li></ul>

Shipping Policy

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