Quotes & New Orders

All questions related to getting a Quote or placing a new Order.

Haven’t Received a Reply? | Email Deliverability & What to Check

If you haven’t heard back from me, your email system might be filtering replies. Learn how to stay connected and avoid missing your quote or update.

Why Foxhole Is Email-Only (No Calls or Drop-Ins)

Foxhole is proudly a one-person operation — and that’s exactly how I maintain the level of care, craftsmanship, and attention to detail my customers value. To protect that focus and give every order the time it deserves, all communication is handled

Budgeting & Pricing Guide | Quality Medal Mounting & Replicas

At Foxhole Medals, it’s just me - Jim - and every medal that passes through my hands is treated with the same care and respect I’d want for my own. I understand that budgeting is an important part of planning your order, so I’ve put together this qui

How can I get a quote for remounting original medals and adding new ones?

To receive a quote for remounting original medals and / or adding new ones, follow these steps:. Send Photos: Please provide clear photos of both the front and back of your existing medal set (or the pieces you have). This helps us assess the current

How to add replica medals and ribbons to your existing set

We’re here to help you expand your medal set with additional replica medals and ribbons. Here’s how you can easily get started:. Foxhole Medals. Unit 15 / 15 Stanton Place,Cambridge, Tasmania 7170AUSTRALIA. If you have any questions or need additiona

How do I add a new ribbon bar or modify my existing one?

If you need to add a new ribbon bar or make changes to your existing one, we’re here to assist you every step of the way. Here's how you can proceed:. To ensure we get everything just right:. Foxhole Medals. Unit 15 / 15 Stanton Place,Cambridge, Tasm

How do I update an existing medal set with new clasps and rosettes?

How to Update Your Medal Set with New Items (Clasps, Rosettes, or Additional Medals). Updating your medal set with new clasps, rosettes, or additional medals is a straightforward process, and we’re ready to help you get started today. Here’s how you

I’ve just received a new award. Do I need to buy a new set of replicas?

No, you don’t need to purchase a brand-new set of replicas. Simply send us your existing full-size and miniature medals, and we’ll remount them with fresh ribbons, adding your new award in the correct order of wear. This process not only saves you mo

How do I order replacements for original WW1 medals and ribbons?

We offer replicas of WW1 medals, badges and campaign ribbons. To ensure we provide the correct replacements, we may need service details such as the service person's name, service number, and date of birth. Once provided, we can search our resources

What If a Replica Medal Isn’t Available on the Website?

If a particular replica medal, like the Queensland Police Emergency Response Medal, another recently released item, or a set or configuration you require isn’t available on our website, you can contact us to request it be added to our website. Once t

What payment methods do you accept?

We offer a range of payment options to suit your needs, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. We also accept Afterpay and Zip Pay for flexible payment solutions. If you require

What to do if I have trouble completing a form to get medals mounted?

If you’re having trouble completing the online form to get your medals (replica or original) mounted, don’t worry. You can contact us directly via email, and we’ll assist you. If you’re unable to download or print the form, simply send us photos of y

What should I do before you engrave medals, and how should it be formatted?

Before we can engrave your (Full Size) medals, you’ll need to provide the correct details. You can find these on the original medals, in service records, or through online resources like the WW1 Nominal Roll, WW2 Nominal Roll, Korean War Nominal Roll

What happens if I encounter a stock issue while confirming my order online?

If you experience a stock issue or see an out-of-stock message while confirming your order, please contact us for assistance. We can offer alternative payment methods, such as sending an invoice with a payment link or providing a bank transfer option

Can I order miniature sets of medals for my children?

Yes, you can order miniature sets of medals for your children. To get started, confirm the medals you’d like, and let us know if you're sending existing replicas for remounting or need new ones. If you want matching miniature sets, let us know whethe

How to Order a Ribbon Bar

Ordering a ribbon bar from Foxhole Medals is easy. Follow these steps:. Once you’ve filled out the details, proceed to checkout. If you need further assistance, feel free to reach out to us!